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Image from the official Directions EMEA 2025 recap video in Poznań. Source: Directions for Partners. ↗

IN FOCUS / AI & industry

Directions EMEA 2026: preparing for Paris

Dates, registration and AI topics in the announced Paris agenda, with questions and examples for evaluating Business Central solutions.

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TRY IT IN NEXO

A useful answer starts before the question.

Choose a task. Compare two requests. Take away a prompt with context.

Open the prompt workshop Interactive example · Fictional data · No signup
FROM IDEA TO NEXT STEP

“Summarise this meeting.”

ContextGoalFormat

“Extract decisions, actions and what still needs confirming.”

The difference is in what you ask.

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The latest, with perspective.

21 articles

Topic: All
AI & industry·News·3 min

Microsoft Teams plans AI controls for organisers and IT

The roadmap envisages greater organiser control over AI use in meetings and a simpler policy model for IT.

Microsoft · Announcement: · Editorial review

Microsoft Teams screenshot showing a meeting recording alongside AI-suggested notes and tasks.
Microsoft Teams intelligent recap (archive). © Microsoft. Used with permission from Microsoft.
AI & industry·News·1 min

CRM in Copilot and Teams: what is available and what remains in preview

Microsoft announced 30 CRM skills for Copilot and a CRM experience in Teams, with different availability states depending on the access path.

Microsoft · Announcement: · Editorial review

A woman wearing glasses and a headset works at a laptop, with two other people wearing headsets in the background.
Customer support. Photo: Mikhail Nilov / Pexels.
nNexo CommunityEditorial review · 2026-10-26

ANNOUNCEMENT & AVAILABILITY

According to Microsoft's October 8 announcement, the CRM skills are generally available in Cowork, in private preview in Autopilot and accessible through Frontier in Code. The CRM experience in Teams is in public preview.

Bringing CRM into the flow of work and agents into business process for sales and service teams | AI at Work Blog

What we know Microsoft announced 30 prebuilt skills across Dynamics 365 Sales, Customer Service and Customer Insights. Its October 8 article describes general availability in Cowork, private preview in Autopilot and access through Frontier in Code. The CRM experience within Teams is described as a public preview.

How to assess a task When assessing a sales or customer service task, identify the context it needs, the action the tool proposes and where a person intervenes. Our editorial interpretation is that separating access paths helps teams define a pilot's scope.

What remains to be checked Licensing, regional and language rollout, permissions, limits and configuration requirements. We have not tested these experiences; the capabilities and availability states come from Microsoft's announcement.

Created with AI assistance and reviewed by Nexo Community. Practical proposals and editorial interpretation are distinguished from documented facts.

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AI & industry · 3 minMicrosoft Teams plans AI controls for organisers and ITAI & industry · 3 minDecisions API reaches general availability for AI classification and task routing
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